FAQ - returns - shipping

FAQ

Do you ship internationally?

Yes! Any large canvases travelling outside UK (over 40cm wide) will be taken off the frame, rolled and posted in a tube to ensure they arrive safely.

Returns policy - refunds

You have 30 days to return an item after purchasing to request a refund. It must be in its original packaging and the same condition you received it to be eligible for a refund. Please contact me as soon as possible to start the returns process and I will advise on how to return the item.

The refund process usually takes 7-21 business days, to process the returned item and complete your refund. The refund will be issued to the same payment method you made the purchase under. 

Damages and delivery issues

Sadly, occasionally problems can occur outside my control, postage issues and damage can happen. Should you have any issues contact me immediately and I'll do all I can to help.

Contact details: ruth.egon.art@gmail.com

Delivery times

The average UK delivery time is 5-7 working days from the date of purchase. 

All Giclée fine art paper prints are printed on demand, quality checked and hand signed by me before they are posted. 

Ink paintings are ready to send immediately, and will be packaged in a stiff cardboard envelope as these cannot be rolled. 

All original paintings are sealed with beeswax and left to dry for a week before carefully wrapping and posting. You can expect an original painting to take 7-10 working days.

International orders depend on your location. Generally speaking, EU takes around a week on top of the 5-7 days to process, and anything beyond this 7-21 days. 

Original oil paintings on canvas sent for international delivery will be removed from their frame and rolled in a tube to avoid damage. These can be easily stretched with assistance from a local framer on receiving the artwork. You do have the option to order a canvas print already framed as an international delivery. 

Once you place your order you'll receive more detailed delivery information with tracking details.

 

Is it safe to use my credit/debit card on your site?

Yes! As a certified Shopify and Apple Pay partner all payments are processed securely.

 

Shipping prices

UK Delivery prices:

FREE

EU Delivery prices: 

Postal Tube and medium parcels (fine art paper prints, paintings boxed, large painting rolled canvas): £30

Small parcel (postcard): £3.80

Rest of the world prices:

Postal Tube and medium parcels (fine art paper prints, paintings boxed, large painting rolled canvas): £50

Small parcel (postcard): £3.80

What is a Giclée print?

Giclée (pronounced jee-clay) is a digital printing process in which an ink-jet printer is used to create a top quality fine art print. The printing process and archival inks is designed to create artwork that lasts decades. Prints will generally increase in value, and are affordable collector items. Both my fine art paper and canvas prints use the Giclée method to preserve quality. 

How do I frame a Giclée print?

Please refer to my page on framing for guidance: https://ruthegon.com/pages/framing-advice